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Terms and Conditions:

We want your web shopping experience with itsmycolour to be easy and transparent and have therefore detailed below our terms and conditions. By placing an order with us or requesting a service through the website  (www.itsmycolour.com or www.itsmycolour.co.uk or www.itsmycolor.com ), you are agreeing to accept these terms and conditions whether as a guest or a registered user.

Please note, we can amend these terms and conditions from time to time and therefore would suggest you check these regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below then please do not use or access this website.

If you have a query relating to our terms and conditions then please contact us on 0345 045 0196 or 01923 441511, where one of the team will be pleased to help you before placing an order. If you do not agree to these terms of use, please refrain from using our site.

Information about us:

www.itsmycolour.com is a site operated by Its My Colour Limited. We are registered in England and Wales under company number 07012225 and are a Limited Company.  Our Head Office address is PO Box 710, Rickmansworth, Herts WD3 0GX and our registered office address is 5 Doolittle Yard, Froghall Road, Ampthill, Bedfordshire MK45 2NW.

Copyright and Intellectual Property:

itsmycolour®  is a registered trademark of itsmycolour Limited in the United Kingdom.

Unless otherwise stated, the copyright and other intellectual property rights in the content of the website are owned by us. Any access or use of the website for ordering products or services other than for your personal, non-commercial use is prohibited and we enforce any infringements of this policy.

No part of our website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or website without our prior written permission. Our status as authors of materials on our site must always be acknowledged provided permission is given.

Accessing our Site:

Access to our site is permitted on a temporary basis and we reserve the right to withdraw or amend the service we offer on this site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period of time. This may include restrictions to some areas of our site or our entire site or to any user that may have registered with us.

The following terms and conditions will also apply between you and Its My Colour Limited, when you purchase from www.itsmycolour.com.  The terms do not affect your statutory rights.

Purchases made or goods ordered through itsmycolour.com are for your own private and domestic use only and are not for resale. You must be eighteen years old or older to use this site. If you are under this minimum age, then you can only use this site with the agreement/supervision of a parent or guardian. If you do not qualify then please do not use this site.

  • You warrant that all details you provide to itsmycolour.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
  • You agree that e-mail can be used as a means of communication.
  • During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from itsmycolour.com under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform Its My Colour Limited as soon as possible.
  • It is a crime to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law. Its My Colour Limited tracks the electronic ‘fingerprints’ of every order placed on itsmycolour.com to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on or using our website.
  • Its My Colour Limited reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:
  • You fail to make payment to us when due
  • You breach any of our terms and conditions
  • When requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us check the accuracy and validity of any information supplied by you, or your identity
  • We suspect you have engaged, or are about to engage, or have been involved in fraudulent or illegal activity on Its My Colour Limited

Your responsibilities if you break these conditions:

You agree that if you break these conditions, or any liabilities that arise from using the website, you will be responsible for the costs and expenses that we or our consultants, directors, employees and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

Ordering:

  • When placing an order, you agree that any and all information given is accurate and complete.
  • All orders are subject to acceptance and product availability.
  • All prices listed on itsmycolour.com are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. All prices include sales tax.
  • No contract for the sale of any product will exist between you and itsmycolour.com until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.
  • This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P) and when the products will be dispatched.
  • You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
  • If your order has not been accepted, you will receive an email from us telling you the reasons why.
  • Discount vouchers, codes and offers cannot be used on sale products.

Payment:

  • itsmycolour.com accepts payment via World Pay.
  • All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Cancelling an Order/Returns Procedure:

  • If you have items in your shopping basket that you no longer wish to purchase, then please press the ‘Remove’button prior to submitting or confirming your final order.
  • If you have placed an order but then wish to change or cancel it, please contact us as soon as you can, as orders are dispatched within 24 hours. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures.
  • Once we’ve heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you. You will be liable to any charges incurred when returning the goods to itsmycolour.com, unless the return is as a result of an error on our side.
  • If you are in the European Union and you cancel your order within 14 days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations.
  • You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order – please see full details on our delivery policy.

Contract cancellation:

  • You can cancel this contract if you so wish, provided that you exercise your right to do so within seven working days after the day on which you receive the products.
  • If you wish to cancel your order, please follow the procedure set out in our returns policy.

Liability:

  • We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
  • If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on itsmycolour.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
  • In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
  • We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.
  • We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
  • We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
  • To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
  • The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.