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Shipping and Delivery

Where do we deliver to?

We would like to deliver to everyone but it isn’t that simple!! So the countries we aim to deliver include:

UK including Channel Islands, Isle of Man, British Forces Post Office

Europe: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary,  Ireland, Italy, Latvia Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

The Rest of the World:  USA and Canada – please note that these may be subject to import duties and taxes which are levied at the destination. You will be responsible for payment of any such charges. Please contact your local customs office for further information

We are not able to deliver to PO Box Numbers

How much does it cost and how long will it take?

We have tried to keep prices down as much as possible and we are able to offer our UK customer free delivery on orders £50 and over.

CountryDelivery ChargeDelivery Time ( working days)
UK Standard Delivery Free- for orders £50 and over 3-5 days
UK Standard Delivery £3.50 (orders under £50) 3-5 days
Channel Islands, Isle of Man and BFPO £3.50 ( orders under £50) 3-7 days
Belgium, Denmark, France, Germany, Ireland, Luxemburg, Netherlands £12 3-6 days
Austria, Czech Republic, Gibraltar, Slovakia, Slovenia, Spain £12 4-7 days
Estonia, Finland, Hungary, Italy, Latvia, Malta, Poland, Portugual, Sweden £12 5-7 days
Lithuania, Romania £12 6-8 days
Cyprus, Greece £12 9-11 days
USA £20 9-11 days
Canada £25 9-11 days

All orders are process within 24 hours of receipt on a normal working day (Monday-Friday excluding Bank holidays). Orders placed on a Saturday and Sunday will be processed on the following business day.

We aim to meet all the indicated delivery times but unfortunately cannot guarantee in certain areas. These include Northern Ireland, Isle of Man, Channel Islands, Isle of Scilly, The Scottish Highlands and Islands.

If you wish to cancel and return your order

We hope you will be thrilled with your order from our web shop but in the unlikely event that you want to return something, we promise that all items can be returned and refunded or exchanged as long as you return them in their original condition within 14 days of receipt of your order.

If you are in the UK/ European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations.

You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 28 days to return your goods and receive a refund for the cost of the goods).

Please send us email notification that you intend to return your goods at info@itsmycolour.com.

Refunds will only be made against the original credit/debit card used via Paypal
If you cancel your order but do not return such goods to us within 14 working days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods.

Please Note: We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.